Privacy Policy

Ziya HealthTech Pvt. Ltd. ("Ziya," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and related services (the "Services").

By using our Services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of data:

a. Personal Information

Name, email address, phone number, date of birth, account credentials.

b. Health & Wellness Information

Self-assessment results, mood entries, AI interaction history, and app usage patterns.

c. Technical Information

Device type, IP address, operating system, app version, log data, cookies, and analytics.

d. Transactional Information

Payment details (processed securely by third-party providers), subscription history, and purchase receipts.

e. Communication Preferences

Your choices regarding newsletters, push notifications, and promotional communications.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and personalize the Services.
• To process payments, subscriptions, and renewals.
• To send important updates, notifications, and support messages.
• To send marketing communications where you have opted in (you may opt out at any time).
• To improve Services, develop new features, and enhance user experience.
• To analyze usage trends with the help of third-party analytics providers.
• To comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process data under the following legal bases:

• Consent (e.g., when you opt-in to marketing or share wellness data).
• Contract (to provide Services under your subscription).
• Legal obligation (for regulatory compliance).
• Legitimate interests (e.g., service improvement, fraud prevention).

4. Sharing of Information

We do not sell your personal data. We may share information only with:

• Service Providers (payment processors, hosting, customer support, analytics).
• Advertising & Marketing Partners (only with your consent, if introduced in the future).
• Legal Authorities (if required by law or regulation).
• Business Transfers (in case of merger, acquisition, or restructuring).

5. Data Retention

• Personal data will be retained as long as your account is active.
• Transactional/payment data may be retained for up to 7 years for compliance.
• Self-assessment and wellness data are retained until account deletion, unless anonymized.
• We may retain anonymized or aggregated data indefinitely for research, analytics, or improving the Services.

6. Data Security & Breach Notification

We use industry-standard encryption, firewalls, and secure servers to safeguard your data. In the unlikely event of a data breach that may affect your rights, we will notify you and relevant authorities without undue delay, in accordance with applicable law.

7. International Data Transfers

If you access the Services from outside India, your data may be transferred to and stored in countries with different data protection laws. We use safeguards (such as standard contractual clauses) to protect your data during such transfers.

8. Your Rights

Depending on your jurisdiction (GDPR/EU, India, etc.), you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data ("right to be forgotten").
• Restriction: Limit how we process your data.
• Portability: Request transfer of your data to another provider.
• Withdraw Consent: Opt out of marketing or withdraw consent for specific processing.

To exercise these rights, contact us at connect@ziyahealth.com.

9. Children's Privacy

• The Services are intended for users aged 13 and above.
• Users aged 13–17 must have parental/guardian consent.
• We do not knowingly collect personal data from children under 13.

10. Cookies & Tracking

We use cookies and similar technologies to:

• Improve functionality and user experience.
• Analyze app usage trends and performance.
• Deliver relevant content and offers.

You can manage or disable cookies via your browser or device settings.

11. Health & Fitness Data Integrations (Future Use)

If we integrate with platforms such as Apple HealthKit or Google Fit, any data accessed will be handled in strict compliance with their policies and used solely to enhance your wellness experience.

12. Grievance Redressal (India-Specific)

In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), Ziya appoints a Grievance Officer.

Indian users may reach out to the Grievance Officer for complaints, which will be resolved within statutory timelines.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in the Services with the "Last Updated" date. Continued use of the Services after changes means acceptance.

14. Contact Us

For any privacy-related questions, complaints, or rights requests, contact:

For EU/EEA users, you may also contact your local Data Protection Authority if you believe your rights are violated.